Privacy, Guarantee, Shipping, Insurance and Return Information|
Your order will be processed and shipped within 24-72 hours. Once an order has been processed, we will not be able to cancel the order.
Most items are shipped via (UPS) United Parcel Service or (USPS) US Postal Service. Please allow at least 5-14 business days for shipment of items.
Maybe we can help! Offers will be considered. Please Contact Us.
Because we place the highest importance on respecting and protecting your privacy, we would like to share our privacy statement with you:
- We do not sell or rent your personal information to anyone.
- We do not share your personal information with anyone for promotional and/or marketing use.
Every item carries a 30 day refund guarantee from delivery date. If you are not completely satisfied for any reason with your purchase, please let us know.
If ever there is a question or problem concerning your order, contact us.
To contact us, send us an email at:
Our Service Pledge To You
Painted Lady Antiques and Collectibles tries very hard to provide you with the very best and the most reasonably priced shipping service available. You will only be charged for actual shipping charges.
Insurance is required on all purchases.
Proof of delivery is required on all shipments and you must have a "Confirmed" Paypal address to take advantage of this offer.
Should an item be returned for any reason, the buyer is responsible for the new shipping and insurance costs.
Paypal, which accepts most major credit cards, is both efficient and convenient.
Your personal or business check (drawn on US Bank) is also welcome, but payment via personal check (or business check) will delay shipment until the payment clears. We will notify you by email when payment has cleared and will then ship your item. We will provide shipping details, including a tracking number.
We accept only PayPal and wire transfers for transactions outside the USA. After shipping we will e-mail you shipping details, including a tracking number.
We must complete all Customs declarations to report the nature and value of the items we sell.
We will ship to only a CONFIRMED PayPal shipping address.
Return Policy Procedure:
If you are not pleased with your purchase, contact us by email or phone within 3 days of delivery of your item to arrange for its return and a refund of the purchase price.
We will acknowledge your return request within 3 days.
After receiving our acknowledgment, you will then ship the item back to the shop within 3 days:
The item must be returned via the original carrier (unless agreed otherwise in writing), in its original packaging, insured for its purchased price, and the item must be received in the same condition as when it was shipped to you.
You should use delivery tracking and get a delivery receipt.
The buyer pays for return shipping and insurance.
After we verify the returned item is as originally sent, we will issue a refund within 3 days. For protection of both, we will send the refund to the buyer in a traceable manner where receipt confirmation can be verified.
Damaged items are handled separately as described immediately below.
Damaged Item Procedure:
Please do not return items damaged in shipment, as doing so will void the shipping insurance.
All shipments will be insured.
To begin the process, please contact us and alert us to the damage.
If you, the recipient, file a claim, we will provide you with the necessary insurance information.
Be sure to retain all original packaging as well as all pieces of the damaged item because the shipping agent will ask to examine them.
Claims should be made through the original shipping agent.
Guidelines for insurance claims vary by carrier so please check with the carrier for specific instructions:
United States Postal Service: http://www.usps.com
United Parcel Service: http://www.ups.com
Let us know if you are looking for a specific piece.
We'll check and let you
know if we have it.